Refund and Cancellation Policy

Last updated: 27 October 2026

We want you to be happy with ReelMitra. This is how refunds work.

Cancelling your subscription

• You can cancel at any time in your account (Account, then Cancel subscription). It takes one click and needs no call or email.
• After you cancel, your plan stays active until the end of the period you have already paid for, and you will not be charged again.
• Cancel before the renewal date to avoid the next payment.

Upgrading, downgrading and changing the number of series

• You can upgrade to a higher plan, downgrade to a lower plan, or change the number of series at any time in your account (Account, then Plans).
• A change starts when your current period ends. Until then your current plan stays active with its own limits, and no plan charge is taken today. To set up the new subscription, your bank or UPI app may take a small refundable verification amount (about ₹5); it is returned to the same account, usually within 5 to 7 working days. The new price is charged for the first time on the date the new plan starts.
• Because nothing is charged for the new plan until it starts, there is no difference to pay and no part of the new plan to refund.
• You can cancel a plan change that has not started yet (Account, then Cancel plan change). Your current plan then continues as before and the change is never charged.
• If you change your mind again after a change has started, you can make another change, which again starts at the end of the current period.

The 7-day trial

• The trial costs a small one-time amount for 7 days. From day 8 it continues as the Creator plan, unless you cancel before.
• If you cancel before day 8, the Creator payment is never taken.
• Your first video is made as soon as the trial starts. The trial amount is not refundable once your first video has been made. If we could not deliver your trial videos because of a fault on our side, we refund it.
• One trial is allowed for each account and each Instagram channel. If a second trial is started by mistake or for the same channel, it is not started and the amount is refunded in full.

Monthly and yearly plans

• If you are not satisfied, you can ask for a refund within 7 days of your first payment for that plan, as long as you have not used your included videos in that time.
• After that, we do not refund the part of the period that has already started.
• If a renewal is charged and you did not want it, write to us within 7 days of that charge and, if no videos were made for it, we refund it in full.

When we are at fault

If we fail to deliver videos your plan includes (for example because of a fault on our side), we will make them up or refund the affected amount. If you were charged twice for the same thing, or a payment was taken by mistake, we refund it in full.

How to ask

Email support@plasmaminds.com with your account email and the payment details. Approved refunds go back to your original payment method, usually within 5 to 10 working days after we approve them. The refund is the full amount you paid.

ReelMitra is a product of Plasmaminds, a sole proprietorship of Akash Goyal, India. Contact: support@plasmaminds.com.